shadowghost1
02-17-2005, 08:59 AM
Has this ever happened to you?
I bought a new MF kit from my LHS because I broke my older MF xxx-t. I wanted the original MF kit because I had all the setup sheets and I am used to this truck. The MF2 is a little different so it would have a different feeling to me especially when I was 4th in points in my LHS season.
When I got it home to start putting it together I saw it had an unheard of "missing parts" three bags missing to be exact. I called Team Losi and talked to CS and said no problem they would send out new bags. Two weeks later no parts, so I called them back and talked to manager of CS and he said that they did not have the bags anymore due to the kit bieng outdated (understandable) so they were going to make the bags for me but it would have mixed BK parts with it (instead of red it would be blue) so I said great I just wanted the truck together so I could race. I was already behind 2 races and fell to 12th in points. Well I waited two more weeks and still no parts, so I called back and was told by a CS rep. that they were hesinate to send out the parts because of the packing and weighing process the kits go through (which I understand how it is done) and it has never happened before (which means they dont believe me) so we got into an arguement because of all of the lies that I were told (all of the above). After all of this I recieved my parts in "overnighted" and it was all original parts (no BK parts in the mix) so was very greatful so I called them back and apoligized for talking to them the way that I did.
Later that night I recieved a phone call from Team Losi's VP and he explained the situation to me. He talked about how people call them all the time trying to scam new parts and I really wasnt doing and that I just recieved a bad kit. He said that all the companies share a little black list of names that has hit every manufacturer out there. (my name is not on the list, is yours?) so we both came to an understanding and the problem was solved. Im not bashing Losi but im shocked at the amount of poeple that hit these companies up for free parts and that in a real case like mine I had to go through hell to get what I deserved, my parts.
I bought a new MF kit from my LHS because I broke my older MF xxx-t. I wanted the original MF kit because I had all the setup sheets and I am used to this truck. The MF2 is a little different so it would have a different feeling to me especially when I was 4th in points in my LHS season.
When I got it home to start putting it together I saw it had an unheard of "missing parts" three bags missing to be exact. I called Team Losi and talked to CS and said no problem they would send out new bags. Two weeks later no parts, so I called them back and talked to manager of CS and he said that they did not have the bags anymore due to the kit bieng outdated (understandable) so they were going to make the bags for me but it would have mixed BK parts with it (instead of red it would be blue) so I said great I just wanted the truck together so I could race. I was already behind 2 races and fell to 12th in points. Well I waited two more weeks and still no parts, so I called back and was told by a CS rep. that they were hesinate to send out the parts because of the packing and weighing process the kits go through (which I understand how it is done) and it has never happened before (which means they dont believe me) so we got into an arguement because of all of the lies that I were told (all of the above). After all of this I recieved my parts in "overnighted" and it was all original parts (no BK parts in the mix) so was very greatful so I called them back and apoligized for talking to them the way that I did.
Later that night I recieved a phone call from Team Losi's VP and he explained the situation to me. He talked about how people call them all the time trying to scam new parts and I really wasnt doing and that I just recieved a bad kit. He said that all the companies share a little black list of names that has hit every manufacturer out there. (my name is not on the list, is yours?) so we both came to an understanding and the problem was solved. Im not bashing Losi but im shocked at the amount of poeple that hit these companies up for free parts and that in a real case like mine I had to go through hell to get what I deserved, my parts.