Moboman
07-18-2004, 07:02 PM
I am Martin and I am from Denmark.
Well well. I just saw a Mad Force in action yesterday in the park and I went all crazy about it and asked the guy hundreds of questions. I saw the build quality and I may have been blind. I thought "it looks quality built, so it sure will last longer than cars bought at Toys'r'Us". Anyhow I processed an order with Tower Hobbies, but a little problem occured. The shipping package was too big, so I emailed them and recieved a reply 10 minutes after.
Here is a copy of the mail I sent and a reply aswell:
--------------------
>> Hi Tower Hobbies.
I have a question regarding the Kyosho Mad Force 1/8 scale Monster Truck RTR KIT, stock item# LXGCD0A1. When I add it to my cart and move on to ship/handle, the page tells me item code "D", which means it is too big to ship to Denmark? I have recently shipped 20-30Kg square boxes to Denmark via UPS. What Parcel Service do you use?
The Traxxas T-Maxx RTR KIT which is about the same size/weight is not stated "D" and can easily be shipped to Denmark according to your site.
I looked at the list of products which are not to be shipped internationally, and the Truck (item LXGCD0A1) was not even on the list? However I went to UPS.com and found that they still do ship packages to Denmark. Under 20kgs (around 45-50lbs)
Again I really want this product. Is there any way this products can still be shipped to Denmark? If not please give be detailed information on the package dimensions so that my sister in law (resident in the US) can order this and then again ship it via UPS herself.
Kind Regards, and thanks in advance.
Martin from Denmark
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Here is the mail I recieved 10 minutes ago:
Thank you for writing Tower Hobbies. We use USPS for our international shipments. If an item is placed in the shopping cart and is stated to be too big, it is because USPS will not ship internationally. We can ship the package FedEx international. Orders have to be picked, packed and weighed in order to determine what the FedEx charges will be. This means we would have to receive payment to get your order entered for you. There is a $25.00 fee assessed to have this done, however the fee is deducted if you accept the FedEx charges. Once the shipping cost is figured, we would then make an adjustment to your charge before shipping the package out. We can contact you to let you know what the charge is before we proceed. Please be aware that FedEx international shipping is only available on in stock merchandise. Please provide the shipping (physical address), billing address and payment information if you wish to proceed with FedEx shipment. FedEx requires a phone number where you can be contacted. Please include an email address
or fax number for Tower Hobbies to contact you if need be. Please provide your credit card number and expiration date. We also require the 3 digit security code (CVV2) which is located on the back of the card in the signature strip and follows the last 4 digits of the card. We appreciate your time and your business with us.
------------------------------
So what am I to do? Shall I pay these 25 bucks in advance or go for an item in stock like the Savage 25 or the T-Maxx which can be sent and aren't restricted by freaking USPS shipping policies?
Spareparts are available for all brands in Denmark. I was then thinking of the HPI Savage 25 or the T-Maxx?
Kind Regards Martin
Well well. I just saw a Mad Force in action yesterday in the park and I went all crazy about it and asked the guy hundreds of questions. I saw the build quality and I may have been blind. I thought "it looks quality built, so it sure will last longer than cars bought at Toys'r'Us". Anyhow I processed an order with Tower Hobbies, but a little problem occured. The shipping package was too big, so I emailed them and recieved a reply 10 minutes after.
Here is a copy of the mail I sent and a reply aswell:
--------------------
>> Hi Tower Hobbies.
I have a question regarding the Kyosho Mad Force 1/8 scale Monster Truck RTR KIT, stock item# LXGCD0A1. When I add it to my cart and move on to ship/handle, the page tells me item code "D", which means it is too big to ship to Denmark? I have recently shipped 20-30Kg square boxes to Denmark via UPS. What Parcel Service do you use?
The Traxxas T-Maxx RTR KIT which is about the same size/weight is not stated "D" and can easily be shipped to Denmark according to your site.
I looked at the list of products which are not to be shipped internationally, and the Truck (item LXGCD0A1) was not even on the list? However I went to UPS.com and found that they still do ship packages to Denmark. Under 20kgs (around 45-50lbs)
Again I really want this product. Is there any way this products can still be shipped to Denmark? If not please give be detailed information on the package dimensions so that my sister in law (resident in the US) can order this and then again ship it via UPS herself.
Kind Regards, and thanks in advance.
Martin from Denmark
-------------------
Here is the mail I recieved 10 minutes ago:
Thank you for writing Tower Hobbies. We use USPS for our international shipments. If an item is placed in the shopping cart and is stated to be too big, it is because USPS will not ship internationally. We can ship the package FedEx international. Orders have to be picked, packed and weighed in order to determine what the FedEx charges will be. This means we would have to receive payment to get your order entered for you. There is a $25.00 fee assessed to have this done, however the fee is deducted if you accept the FedEx charges. Once the shipping cost is figured, we would then make an adjustment to your charge before shipping the package out. We can contact you to let you know what the charge is before we proceed. Please be aware that FedEx international shipping is only available on in stock merchandise. Please provide the shipping (physical address), billing address and payment information if you wish to proceed with FedEx shipment. FedEx requires a phone number where you can be contacted. Please include an email address
or fax number for Tower Hobbies to contact you if need be. Please provide your credit card number and expiration date. We also require the 3 digit security code (CVV2) which is located on the back of the card in the signature strip and follows the last 4 digits of the card. We appreciate your time and your business with us.
------------------------------
So what am I to do? Shall I pay these 25 bucks in advance or go for an item in stock like the Savage 25 or the T-Maxx which can be sent and aren't restricted by freaking USPS shipping policies?
Spareparts are available for all brands in Denmark. I was then thinking of the HPI Savage 25 or the T-Maxx?
Kind Regards Martin